Terms and Conditions - Millhill House Clearance

Welcome to Millhill House Clearance. By engaging our services, you agree to comply with and be bound by the following Terms and Conditions. These terms govern the use of our services and ensure a transparent and satisfactory experience for all our clients.

1. Introduction

Millhill House Clearance is dedicated to providing efficient and reliable house clearance services. Our team is committed to handling your belongings with care and professionalism. Please read the following terms carefully to understand your rights and obligations when using our services.

2. Services Offered

We offer a comprehensive range of house clearance services, including:

Residential Clearance: Clearing out entire residences, including homes, apartments, and estates.
Commercial Clearance: Removing unwanted items from offices, commercial buildings, and industrial spaces.
Specialized Item Removal: Handling the clearance of delicate or valuable items such as antiques, electronics, and hazardous materials.
Recycling and Disposal: Ensuring responsible disposal and recycling of items in compliance with environmental regulations.

3. Booking and Scheduling

To schedule a clearance, clients must:

Contact Us: Reach out via phone or email to discuss your clearance needs.
Provide Details: Supply information about the size of the property, types of items to be cleared, and any special requirements.
Confirm Appointment: Agree on a suitable date and time for the clearance.
Deposit Payment: A deposit may be required to secure the booking.

4. Pricing and Payment

Our pricing structure is transparent and competitive. Key points include:

Estimates: We provide free, no-obligation estimates based on the information provided.
Payment Terms: Full payment is due upon completion of the clearance unless otherwise agreed upon.
Accepted Methods: We accept various payment methods, including cash, credit/debit cards, and bank transfers.
Additional Costs: Any additional services or unforeseen complexities may incur extra charges, which will be communicated in advance.

5. Client Responsibilities

Clients are expected to:

Provide Access: Ensure that our team has unrestricted access to the property during the scheduled clearance time.
Secure Valuables: Remove or secure any items that you do not wish to be cleared.
Safety Measures: Inform us of any potential safety hazards or sensitive areas within the property.

6. Our Responsibilities

Millhill House Clearance commits to:

Professionalism: Conducting clearance operations with the highest standard of professionalism and respect.
Timeliness: Arriving at the scheduled time and completing the clearance efficiently.
Environmental Compliance: Ensuring all disposal methods comply with local environmental regulations.
Insurance: Maintaining adequate insurance coverage to protect both our team and your property during the clearance process.

7. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

Notice Period: Cancellations must be made at least 48 hours in advance to avoid any fees.
Refunds: Deposits are refundable if cancellations are made within the required notice period.
Late Cancellations: Cancellations made within 48 hours of the scheduled clearance may incur a fee equivalent to 50% of the total service cost.

8. Liability

While we take utmost care in handling your belongings, the following terms apply:

Damages: We are liable for any damages caused by our team due to negligence. Clients must report any damages within 24 hours of the clearance completion.
Items Left Behind: Any items not removed during the clearance are the client's responsibility.
Insurance Coverage: Our insurance covers accidental damages. Clients are encouraged to insure high-value or irreplaceable items separately.

9. Privacy Policy

Protecting your privacy is paramount. Our privacy practices include:

Data Collection: We collect necessary information to provide our services effectively.
Data Usage: Personal data is used solely for service delivery and communication purposes.
Data Protection: We implement security measures to protect your information from unauthorized access.
Third-Party Sharing: We do not share your personal information with third parties without your consent, except as required by law.

10. Dispute Resolution

In the event of a disagreement:

Initial Resolution: We encourage clients to contact us directly to resolve any issues amicably.
Mediation: If direct resolution is unsuccessful, we agree to engage in mediation with a neutral third party.
Legal Action: As a last resort, disputes may be escalated to the appropriate legal authorities.

11. Changes to Terms and Conditions

Millhill House Clearance reserves the right to modify these terms and conditions at any time. Clients will be notified of significant changes in advance. Continued use of our services constitutes acceptance of the updated terms.

12. Governing Law

These terms and conditions are governed by the laws of the jurisdiction in which Millhill House Clearance operates. Any legal actions arising from our services shall be conducted in the appropriate courts within this jurisdiction.

13. Force Majeure

We are not liable for any failure to perform our obligations due to causes beyond our reasonable control, including but not limited to natural disasters, war, or government regulations.

14. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be in full effect.

15. Entire Agreement

These terms and conditions constitute the entire agreement between Millhill House Clearance and the client regarding the use of our services, superseding any prior agreements or understandings.

By choosing Millhill House Clearance, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.